Sentiment feedback surveys with emoticons

Kademi's sentiment feedback surveys can be added as answer options in a rating scale, for instance, getting feedback from a user that has purchased or redeemed your product, if it's from an e-commerce store to a reward store, This is excellent because you can gain feedback and status reports on what you could improve your business or as a customer experience.

Go to the marketplace

You need to install applications on your website

• 1st go to website manager, select website

• Click on the settings button of your website

• Next click on find more apps

Select the Kfeedbackapp application from the marketplace

• Search or scroll for the application - Kfeedbackapp

• Click on the thumbnail

Install the application​

• Click on the install button to activate the installation of the application to your website

• Next click on the button -  Back to website manager

Install KJourneys application

• Do the same process as above to install the KJourneys application to your website

Creating a sentiment feedback emoticon survey

• Proceed to K-feedback in Kademi

• Next, Click on the create new button

• Add a meaningful name to your feedback survey

Add details to the feedback emoticon survey

• Add the website that the feedback survey will be working on

• Add a question to a new survey

• Add a redirect link if required

• Change the emoticon images if required, e.g - star rating, hearts and thumbs up or down

• Click on submit to make active

Sentiment feedback Journey

This is a Sentiment feedback Journey to gain feedback from a user that has purchased or redeemed your product, which is excellent to gain business knowledge, values, and customer experience

Creating a sentiment feedback journey with K-Feedback 

• Go to groups and users

• Select journeys

• Click, create a journey button

• Add a meaningful funnel name

Edit the properties of the journey

• Go to the properties tab

• Select the leads groups for the Journey

• Add any extra fields if required

• Save

Adding journey nodes required and link 

• Go to Journey builder tab

• Drop and drag the journey nodes from the nodes list

• Link the nodes

• Add meaningful names to the journey nodes

Editing shopping cart goal node

• Click on the shopping cart goal settings

• Assign a timeout for the funnel to initiate, ie - once a product has been purchased, it will start the shopping cart goal after a minute as per the example

• Save

Adding settings to the 1st send email node

• Click on the send email settings node

• Add the website for this journey to function on

• Add a title to the from email address

• Add a subject

• Save

• Next, click on the manage button to add email content

Editing email content

• Proceed to the message tab

• Click on edit

• Select visual editor

Adding email content (Step 12)

• Add containers to the header, main body, and footer

• Add logo or header content

• Add main body content

• Add K-code to make the automated email personalized 

• Save

Add k-code

Aquire the area where you want to add a K-code

In the text menu settings - select and click the K-code button

Select a K-code from  the drop-down menu

Adding timer goals

• Click on the timer goal settings node

• Assign the timer goal to initiate a timeout after a certain period of time.

• Save

Edit the 2nd Send email journey node

• Click on the send email settings node

• Add the website for this journey to function on

• Add a title to the from email address

• Add a subject

• Save

• Next, click on the manage button to add email content

Edit email content

• Proceed to the message tab

• Click on edit

• Select visual editor

Add the Kfeedback App component to the send email funnel action

• Do all the same steps as per (STEP 12)

• Next, proceed to your components tab

• Search for the application called Kfeedback app component 

• Drop and drag the Kfeedback app component  to your email

• Save

Add the  feedback survey to the component

The next step is to setup and assign a feedback survey to the Kfeedback app component

• Click on the settings button on the Kfeedback app component

• Select the Feedback survey

• Customise any other settings required

• Save

Grant rewards

• Click on the grant rewards settings node

• Add the type of points bucket you would like to award

• Add the number of points to be awarded

• Next, add a reason

• Save